Terms and Conditions

Please read carefully, any questions please do call.


Viewings

We want you to be absolutely sure that Suma Farm Cat hotel is the perfect choice and are pleased to offer viewing days which are held on a Saturday and are by appointment only .

Please contact us on 01932 862210 to make an appointment.


Check In and Check Out

Monday to Saturday 10am to 12 noon and 4pm to 5.30pm. Sundays 10am to 12 noon. Bank Holidays closed.

In the unusual event your cat has not been collected within 14 days of the agreed check out date, and no communication has been received from the owner, a decision to rehome the guest will be made at Suma Farm Cat Hotels discretion.


Deposit and Days Charged

Day of arrival, day of departure and all days booked are charged for.

Approximately 30% of the total booking fee will be charged to secure your booking which is non refundable.

Please note that in the event that you return early, all days booked must be paid for.

A surcharge of £10.00 is charged on Xmas Day, New Years Day, Boxing Day and Easter Sunday.


Suma Farm’s Cancellation Policy

We require 14 days notice in the event of a cancellation. If we are notified inside of this period the full balance will be required unless we are able to offer the stay to another client where a partial refund may be offered at our discretion.

Short Stay Fee

For stays under 3 days we charge an additional fee of £20.00 per booking.

This takes care of the additional hours sanitizing plus the extra litter that is disposed of on shorter stays. It is very important to us to keep the quality of our service both on long and short stays, therefore we are reluctant to use poor quality litter as it is important to us to make each guests stay as comfortable as possible, whether it be for three days or three months.


Health and Vaccinations

A condition of your cat’s stay is that your cat is in a fit and healthy condition and has proof of vaccination against Feline Influenza and Enteritis. Guests are boarded at the sole risk of their owners and whilst every care will be taken, Suma Farm Cat Hotel cannot be liable for illness, injury or death of any animal in their care.

If your cat should appear unwell whilst in our care, we will first try to contact your own Vet. Should this not be possible for any reason, we will enlist the services of our Veterinary Surgeon, fees may be applicable. Any fees incurred as a result of a pre-existing condition will be the responsibility of the owner and must be settled by the owner at check out.

Cat Grooming.
Non-residents welcome.

All cats including non-residents welcome. Make an appointment today.

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Recent Testimonials

We wouldn’t leave our cats, Claudia Jean and Jasper, anywhere else! They have been going to Suma for four years and we know they are well taken care of and kept...

Owner of CJ and Jasper - Wallington

Our cats Nala and Oreo have been coming here a few years now (3-4 times a year). I wouldn’t send anywhere else. The staff are friendly the premises are spotless...

Owner of Nala and Oreo - New Haw

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